We realize that you'll need us the most in the event of an automobile accident. With the Travelers of Massachusetts ConciergeCLAIM Program, we will offer you a higher level of service.
The Travelers of Massachusetts ConciergeCLAIM offers you more choices. As a Travelers of Massachusetts customer, you may choose to use the state-of-the-art ConciergeCLAIM facility as a drive-in appraisal facility and take your car to any repair shop you choose, or you may choose to use the ConciergeCLAIM Program. When you participate in the ConciergeCLAIM Program, Travelers of Massachusetts professionals will take care of every detail of your claim from start to finish. You simply drop off your vehicle and let us handle the rest. The result is an easy, worry-free claim process and superior customer service.
At the ConciergeCLAIM facility, a Travelers of Massachusetts representative will immediately greet you and offer to:
- -Inspect the vehicle and provide you with an on-the-spot estimate
- -Handle all rental arrangements on site
- -Work directly with your chosen ConciergeCLAIM repair shop to review the damage, monitor the progress of the repairs and handle all details and paperwork
- -Provide you with regular status updates
- -Quality-check all repairs before you pick up your vehicle AND
- -Guarantee all repairs for as long as you own the vehicle
We feel confident that you'll enjoy the higher level of service that ConciergeCLAIM provides!